Terms and Conditions

Name: Konstantin Furniture House LLC

Identification code: 405522304

Phone: 995 574 12 02 12

Email: fhconstantini@gmail.com

If the goods are found to be defective, the consumer has the right to demand that the trader eliminate the defect (repair or replacement of the goods free of charge, price reduction) or withdraw from the contract.

A defect in a product is considered to be damage to the product that existed before purchase and did not arise as a result of use of the product.

Repair and replacement of goods are the primary rights of the consumer, and the consumer has the right to require the trader to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or unreasonable costs.

The goods must be repaired or replaced within a reasonable time (replacement - no later than 10 calendar days from the discovery of the defect, and standard repair - no later than 30 calendar days from the discovery of the defect), so that the consumer does not experience significant disruption, taking into account the nature of the goods and the purpose for which they purchased them.

Free repair or replacement of goods means that the trader will bear all costs (including postage, labor and materials) necessary to ensure that the goods comply with the conditions stipulated in the contract.

The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:

• The item cannot be repaired or replaced.
• The trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract.
• The repair or replacement of the goods by the merchant would cause significant inconvenience to the consumer.

The consumer does not have the right to withdraw from the contract if the defect in the goods is minor.

The consumer has the right to exercise the above-mentioned rights if the defect in the goods was discovered within 2 years from the date of delivery of the goods to him.

If the consumer discovers a defect in the goods within 6 months of taking possession of the goods, it shall be presumed, until proven otherwise, that the defect existed at the time of delivery of the goods, if this is possible due to the nature of the goods or the nature of the defect. In this case, the burden of proof shall lie with the trader. If the consumer discovers a defect in the goods after 6 months of taking possession of the goods, the burden of proof that the defect existed at the time of delivery shall lie with the consumer.